Shipping policy

Shipping

Bkoqohegunigwmozo
Samir Koudhai
Markt 10, 53111 Bonn, Germany
Email: info@bkoqohegunigwmozo.store
Phone: +49 228 3920471

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Kits and long systems

The external chimney kit, the full chimney system and liner coils are bulky and ship on a pallet or in long boxes. Delivery is kerbside: the carrier brings it to the nearest accessible door. Plan a competent installer for the build, and work at height on a roof must be done safely. Sealant, bands, tape, cowls, elbows and single lengths ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.