Refund policy

Returns & Refunds

Bkoqohegunigwmozo
Samir Koudhai
Markt 10, 53111 Bonn, Germany
Email: info@bkoqohegunigwmozo.store
Phone: +49 228 3920471

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@bkoqohegunigwmozo.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; flue parts that have been cut, fitted or installed cannot be returned, as they cannot be reused safely. Unused, uncut parts may be returned within the withdrawal period. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Stainless flue weathers and discolours with heat and age, and seals, bands and brush heads wear with use — this is normal, not a defect. Damage from mixing incompatible systems, from installing a flue without the stated clearance to combustibles or the correct supports, or from using the wrong type or diameter for the appliance is not a warranty defect, and is a serious fire and carbon-monoxide hazard.